Refund Policy

Cancellation requests will be honored if submitted within 24 hours of order placement or before the product has been dispatched for delivery. Once shipment/dispatch has been initiated through our domestic courier partners or Speed Post, the order cannot be cancelled in transit.

Comet Instruments specializes in precision electrical measuring instruments, test tools, thermal imaging devices, coating thickness gauges, and custom LED display boards. Cancellations or returns are not accepted for custom-manufactured LED display boards once assembly has begun. Standard traded instruments are eligible for replacement or refund if received in damaged, defective, or non-functional condition.

If you receive a package that is damaged, defective, or missing components, please notify our customer support team within 48 hours of delivery at ms_comet@hotmail.com or +91 98932 31873 with clear photos/videos of the package and issue. Upon verification, we will arrange for a replacement or process a full refund.

Products covered under manufacturer warranty (e.g. Fluke, Bosch, Hioki, FLIR, Testo, Metrix+) will be serviced or replaced in accordance with the respective manufacturer's warranty policies and service center guidelines.

Once your refund request is approved following verification or receipt of the returned item, the refund amount will be credited back to your original payment method (bank account, UPI, credit/debit card via PhonePe) within 5 to 7 business days.