Privacy Policy

This Privacy Policy describes how Comet Instruments and its affiliates (collectively "Comet Instruments, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website www.cometinstruments.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information (in order to enable secure payment transactions via RBI-regulated payment gateways like PhonePe on the Platform) in accordance with applicable law(s). You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. If you receive an email or call claiming to be Comet Instruments seeking sensitive personal data like payment PINs or net-banking passwords, please do not reveal it and report it immediately to an appropriate law enforcement agency.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customising your experience; detecting and protecting against error, fraud and other criminal activity; and enforcing our terms and conditions.

We may share your personal data internally within our group entities and affiliates to provide you access to services. We may disclose personal data to third parties such as authorized business partners, logistics and courier partners for order delivery, and payment gateway providers (including PhonePe) for payment processing. These disclosures are required for us to fulfill your orders and comply with legal obligations.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures (including SSL/TLS encryption for online data transmission). Once your information is in our possession, we adhere to strict security guidelines to protect it against unauthorized access.

You have an option to delete your account by visiting your profile and settings on our Platform or by contacting our customer support. We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable Indian laws.

You may access, rectify, and update your personal data directly through the account settings provided on the Platform.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices in accordance with applicable laws.

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Sanjay Mittal

• Designation: Proprietor

• Entity: Comet Instruments

• Address: DM-119, Sukhliya, Indore – 452010, Madhya Pradesh, India

• Email: ms_comet@hotmail.com / kunalmittal.km@outlook.com

• Phone: +91 98932 31873 / +91 94250 56832

• Working Hours: Monday – Saturday (9:00 AM – 6:00 PM IST)